Question 1

Are there any long-term contracts?

Accepted Answer

No. Zero surprises. We believe in earning your business every month. There are no lock-ins, no hidden fees, and no long-term commitments. You can cancel anytime.

Question 2

How do Oli AI Credits work?

Accepted Answer

Credits are used for AI features like Scribe, Overview, Charts, Assistant, Transcription.

Usage Examples:
- 1 hour continuous call (transcription, scribe, notes): ~50k credits
- AI Overview/Summary: ~10k credits
- Simple Question & Answer: < 1k credits

The All-In plan includes 2M credits per month for free (worth $20), enough for most practices.

Question 3

Is Telehealth included in the All-In plan?

Accepted Answer

Yes! Unlike other platforms that charge extra, HD Telehealth is fully integrated into the All-In plan at no additional cost. You get seamless video consultations, screen sharing, and secure chat right out of the box.

Question 4

Does pricing scale per provider for group practices?

Accepted Answer

Oli's group practice pricing is designed to support growth — not punish it. Unlike platforms charging $50-100/month per provider, Oli offers team pricing that makes adding your next hire financially painless with one simple fixed price per practitioner.

Question 5

Can I migrate my patient data from my current EHR?

Accepted Answer

Yes, we offer free data migration services for new practices. Our team will help you import patient demographics, charts, and appointment history from your previous EHR so you don't lose any critical records.

Question 6

Is my data secure?

Accepted Answer

Absolutely. We adhere to strict HIPAA and PIPEDA compliance standards. All data is encrypted at rest and in transit using bank-level encryption. We also perform daily backups to ensure your data is never lost.

Question 7

How is Oli so much less expensive than competitors?

Accepted Answer

Modern AI architecture from day one. No legacy technical debt. Cloud-native efficiency. No enterprise overhead. We built Oli for the economic reality of practice management — where every dollar matters and software costs directly impact take-home income.

Question 8

What kind of support is included?

Accepted Answer

All plans include 24/7 email support, comprehensive help center access, and onboarding resources. We're dedicated to ensuring you get the most out of Oli.

Question 9

Are there any payment processing fees?

Accepted Answer

Yes. We partner with Stripe to process payments securely. The fees consist of a standard Stripe processing fee (2.9% + 30¢ per transaction) and a small 0.10% Oli platform fee (which covers secure invoicing, billing, and compliance). Additional fees may apply for international cards.

Everything Your Clinic Deserves. At a Price That Defies the Industry.

Oli Promise

Simple, Transparent Pricing

The All-In Plan

What's included:

Oli AI Credits

SMS Messaging

Payment Processing

Everything your practice needs in theAll-In Plan

Booking

Scheduling

Charting & Documentation

Payment & Billing

Insurance

Telehealth

Reporting & Analytics

Security & Compliance

Support

Oli AI

Built for Your Privacy and Compliance Requirements

HIPAA Compliant

PIPEDA Compliant

United States

Canada

Ready to Transform Your Practice?

Frequently Asked Questions